Términos del servicio

To ensure a smooth and efficient return process, please review the following policy guidelines carefully. We are committed to providing a professional and transparent service for all our customers.

Eligibility for Returns

In order for an item to be eligible for a return, it must meet the following conditions:

• The item must be unused and in the exact same condition as when you received it.
• The item must be returned in its original packaging, including all tags, accessories, and documentation.

Return Timeframe

You have 30 days from the date of delivery to initiate a return request. Requests submitted after this period may not be accepted. Please ensure you check your order status and delivery confirmation to track this timeframe accurately.

How to Initiate a Return

To start the return process, please send an email to heel-fouler-3w@icloud.com. In your email, include your order number and the reason for the return. Please note that you must email us to obtain the correct return address and further instructions. Do not send items back without prior authorization, as we cannot be responsible for packages sent to incorrect or outdated addresses.

Refund Processing

Once we receive your returned item and verify that it meets the eligibility criteria stated above, we will process your refund. Please allow 7 to 14 business days for the refund to be completed and reflected in your original payment method. The exact time it takes for the funds to appear in your account may depend on your bank or credit card issuer's processing policies.

If you have any questions or require assistance regarding your return, do not hesitate to contact our customer support team at heel-fouler-3w@icloud.com.